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Thursday, August 6, 2020 | History

2 edition of investigate and compare the gaps between the customers and the company employees perceptions on service quality found in the catalog.

investigate and compare the gaps between the customers and the company employees perceptions on service quality

Siu Fai Kelvin Wong

investigate and compare the gaps between the customers and the company employees perceptions on service quality

by Siu Fai Kelvin Wong

  • 84 Want to read
  • 34 Currently reading

Published .
Written in English


Edition Notes

Thesis (M.B.A.) - University of Surrey, 1998.

StatementSiu Fai Kelvin Wong.
ContributionsUniversity of Surrey. Surrey European Management School.
ID Numbers
Open LibraryOL17352513M


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Investigate and compare the gaps between the customers and the company employees perceptions on service quality by Siu Fai Kelvin Wong Download PDF EPUB FB2